Refund and Returns Policy

Overview

Refund and Returns Policy At Maza Lk online Shopping, we aim to provide our customers with the best shopping experience possible. However, we understand that sometimes returns or exchanges may be necessary. Below, you’ll find our refund and returns guidelines.

Return Period

• Local Orders: Returns are accepted within 15 days from the date of delivery.
• International Orders: Returns are accepted within 30 days from the date of delivery.

Return Eligibility

To be eligible for a return, the item must be:

• Unused and in its original packaging.
• Accompanied by an email receipt as proof of purchase.

Refund Process

We prioritize customer satisfaction and offer the following options for refunds:

• Exchange: If preferred, customers can request an exchange.
• Refund Time: Approved refunds are processed within 2 to 4 working days.

Refunds are provided through the original payment method, either by bank transfer or credit card refund. Alternatively, store credits will be issued via a credit voucher sent to your email and WhatsApp.

Late or Missing Refunds

If you haven’t received a refund after the expected processing time, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company, as refunds can sometimes take a little time to officially post.
3. Check with your bank, as processing times can vary.

If you’ve done all of this and still haven’t received your refund, please contact us at contectme@maza.lk.

Non-Returnable Items

Some products are not eligible for returns, including:

• Flash sale items.
• Personal care products, essential items, and liquid products.
• Digital products.
• Items covered by a warranty after the specified warranty period.

Return Shipping

• If your item was damaged or you received the wrong product, we will cover the return shipping costs.
• For all other returns, the customer is responsible for covering the return shipping fees.
• We do not provide prepaid return labels at this time.

Refund Method

Refunds will be issued either:

• Via the original payment method (bank transfer or credit card), or
• As store credits, issued as a credit voucher sent to your email and WhatsApp.

Damaged or Defective Products

If you receive a product that is damaged or defective, please:

1. Contact us immediately via phone, WhatsApp, or email.
2. Send a photo of the damaged item to us via WhatsApp or email.
3. We will arrange for a replacement at no additional cost.

International Returns

Currently, we are unable to process returns from international orders. However, this service will be available soon.

Shipping Returns

To return a product, please mail it to:

JMND
No 145/21, Swarna Chaitya Road,
Grandpass, Colombo-14.

Customers are responsible for paying their own return shipping costs, which are non-refundable unless the product was damaged or defective. If you receive a refund, the cost of return shipping will be deducted.

If you’re returning an expensive item, we recommend using a trackable shipping service. We do not guarantee that we will receive your returned item.

Contact Information

For any queries about returns or refunds, please reach out to us via:

• Return Form: on our Website.
• WhatsApp: 0775755541.
• Email: contectme@maza.lk
• Phone: 0788879797.

Contact us at contectme@maza.lk for questions related to refunds and returns.