Shipping Information and Delivery Rates

Understanding Shipping Information and Delivery Rates is essential for a seamless shopping experience. We strive to provide transparent and efficient delivery services to meet the needs of our customers. Our detailed Shipping Information and Delivery Rates outline various options, whether you’re opting for standard, express, or priority shipping. For local deliveries, packages are typically dispatched within 2-5 business days, ensuring prompt arrival at your doorstep.

📍 Shipping Destinations

We currently ship only within Sri Lanka and offer nationwide delivery to all regions without restrictions.

🚚 Shipping Methods and Carriers

We provide two shipping options to suit your needs:

Standard Delivery: Delivered by TransExpress.
Express Delivery: Delivered by Domex Courier Service.

You can select your preferred shipping method at checkout.

⏱ Delivery Timeframes

Standard Delivery: 3-7 days (excluding weekends and holidays).
Express Delivery: Next-day delivery (orders processed before 6 PM).

Note: Deliveries are affected by weekends, Poya days, and mercantile holidays. Please expect potential delays around these periods.

💲 Delivery Rates

Our delivery charges are based on your location and the weight of your package.

Delivery Rates:

Colombo (Postal Codes 00100 to 01500):
- First kg: Rs. 250
- Extra per kg: Rs. 100
Colombo District (Outside Postal Codes 00100 to 01500):
- First kg: Rs. 300
- Extra per kg: Rs. 100
Other Districts:
- First kg: Rs. 400
- Extra per kg: Rs. 100

Free Shipping is available on orders over Rs. 10,000.

⏳ Order Processing Time

We work to process all orders promptly, with a processing time of 1-2 days. Orders placed before 6 PM will be processed the same day, ensuring quicker dispatch and delivery times.

🔎 Tracking Information

Currently, tracking is not available for our shipping methods. However, you will receive notifications via email or SMS once your order is confirmed and ready for delivery.

💵 Cash on Delivery (COD)

We offer Cash on Delivery (COD) for orders across all districts without any additional fees. Simply select COD at checkout for easy payment upon receiving your order.

❓ Order Issues and Support

If you experience any issues with your order (e.g., lost, delayed, or damaged shipments), please reach out to us through:

WhatsApp: 0775755541
Email: at contectme@maza.lk
Direct Call to our customer support: 0788879797

We also offer re-delivery or refunds for failed deliveries. Contact our support team for assistance.

⚠️ Special Considerations

During certain times, such as public holidays, high-order periods, or natural events, delivery times may be extended. For your convenience, we also offer contactless delivery options to ensure a safe and secure shopping experience.

Quick Links

Thank you for shopping with us! We’re here to make your delivery experience as seamless as possible.

Shipping Information and Delivery Rates