Help Centre
Welcome to the Help Centre! We’re here to ensure your shopping experience is smooth and enjoyable. If you have questions or need assistance, you’re in the right place. Browse the topics below or reach out to our support team for help.
Ordering
How do I place an order?
Placing an order is easy! Browse our products, add your favorites to the cart, and proceed to checkout. You’ll receive an order confirmation email after your purchase.
Can I modify or cancel my order?
Once your order is placed, we work quickly to process it. If you need to make changes or cancel, please contact us immediately through [WhatsApp] or [Email]. We’ll do our best to assist you.
What are the shipping options?
We offer various shipping options depending on your location, including standard and express delivery. International shipping is also available in select regions.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or WhatsApp. Simply enter your tracking number on We are given website’s page to view the status.
What payment methods do you accept?
We accept major credit cards, debit cards, and bank transfers. Cash on delivery is also available for certain locations.
Why was my payment declined?
If your payment was declined, please double-check your card details or try a different payment method. If the issue persists, contact your bank or our support team.
What is your return policy?
We offer returns within 15 days for local orders and 30 days for international orders. Please ensure the product is unused and in its original packaging. For detailed information, visit our [Refund & Returns Policy]
How do I request a refund?
If your product is eligible for a refund, contact us via [email], [WhatsApp], or through the [Return Form]. Refunds are processed within 2-4 business days after we receive and inspect the returned item.
Product Information
Where can I find more information about a product?
Each product page provides detailed descriptions, specifications, and reviews. If you need further information, feel free to contact us
Do you offer product warranties?
Some of our products come with warranties, which will be noted on the product page. Please review the details carefully before purchase.
Account Support
How do I create an account?
Click on the “Sign Up” button at the top of the page and fill in your details. With an account, you can track your orders, save wish lists, and access exclusive offers.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page, and we’ll send you a link to reset it. If you need further help, reach out to our support team.
Contact Us
Still need assistance? We’re happy to help! Contact us via:
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